Introduction


Welcome to Pioneer by Fastino Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered personalization service.

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy outlines our practices regarding the collection and use of your information.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Company Information
    Company: Fastino Inc

Location: Palo Alto, California

Contact: tl0@fastino.ai

Services: agent.pioneer.ai (web application), api.fastino.ai (API endpoints)

  1. Information We Collect
    Personal Data Collected:

• Email address

• Full name

• Google OAuth data (Gmail and Calendar access tokens with your explicit permission)

• Usage data and analytics

• Calendar events and email content (only with your authorization)

We also automatically collect certain information:

• Usage data and interaction patterns

• Device information and browser details

• Log data including IP addresses and timestamps

• Performance and error reporting data

  1. Third-Party Service Connections
    Pioneer can connect to external services like Google Workspace, Discord, and others. For these connections:

• We only request access to data necessary for the specific features you want to use

• You explicitly authorize each connection through OAuth flows

• We store minimal authentication tokens to maintain these connections

• You can revoke access to any connected service at any time

• We do not access or store more data than necessary for the requested functionality

  1. How We Use Your Information
    We use the information we collect to:

• Provide and maintain our AI assistant service

• Personalize your experience and improve our responses

• Connect to and interact with your authorized third-party services

• Analyze usage patterns to improve our service

• Communicate with you about service updates and issues

• Ensure security and prevent unauthorized access

• Comply with legal obligations and protect our rights

  1. AI and Machine Learning
    Our AI assistant processes your messages and data to provide personalized responses. Please note:

• Your conversations may be processed by AI language models

• We may use aggregated, anonymized data to improve our AI models

• We do not use your personal data to train AI models that serve other users

• All AI processing is designed to respect your privacy and confidentiality

  1. Information Sharing and Disclosure
    We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• To trusted third-party service providers who assist in operating our service (under strict confidentiality agreements)

• When required by law or to protect our rights and safety

• With your explicit consent for specific integrations or features

• In connection with a merger, sale, or acquisition (with prior notice)

  1. Data Security
    We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest

• Regular security assessments and updates

• Access controls and authentication mechanisms

• Monitoring for unauthorized access or data breaches

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Data Retention
    We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account data is retained while your account is active

• Conversation history is stored to maintain context and improve responses

• You can delete your account and all associated data at any time

• Some data may be retained in anonymized form for analytical purposes

• Legal compliance may require us to retain certain data for specific periods

  1. Your Rights and Choices
    You have several rights regarding your personal information:

• Access: You can view and download your data through your account settings

• Correction: You can update or correct your information at any time

• Deletion: You can delete your account and all associated data

• Portability: You can export your data in a machine-readable format

• Control: You can manage third-party connections and permissions

• Communication: You can opt out of non-essential communications

  1. International Data Transfers
    Your information may be transferred to and processed in countries other than your own. We ensure that:

• Appropriate safeguards are in place for international transfers

• Data protection standards are maintained regardless of location

• We comply with applicable data protection laws and regulations

  1. Children's Privacy
    Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

  1. Changes to This Privacy Policy
    We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page

• Updating the 'last updated' date

• Sending you a notification for significant changes

You are advised to review this Privacy Policy periodically for any changes.

  1. Contact Us
    If you have any questions about this Privacy Policy or our privacy practices, please contact us through the appropriate channels provided in the application.

We are committed to resolving any privacy concerns you may have.